Cripple Creek Antler Co. - Quality Antler Lighting, Furniture & Decor

Policies


Payment Methods

Cripple Creek Antler accepts the following payment methods:

  • Visa
  • MasterCard
  • Money Orders* (Processed for shipment usually the same day of receipt)
  • Personal Checks* (Processed for shipment usually in 14 business days after receipt)

Make checks and money orders payable to Cripple Creek Antler and mail to:

Cripple Creek Antler
7323 Hwy 51 South
Minocqua, WI 54548

*Orders paid for by personal checks will be held until the check is cleared by your bank. After the Money Order or Personal Check have been received and order processed your merchandise will be shipped. Orders will be cancelled after 14 business days if Cripple Creek Antler has not received the Money Order or Check related to that order. Returned checks are subject to a $25.00 Returned Check Charge.

Payment for Custom Made Items

All custom made or special order items require 50% advance payment with the remainder due prior to shipping. See payment methods for payment types and details.

Return Policy

Pre-made Items - We have a ten (10) day return policy on all of our pre-made items.

Custom Made or Special Order Items - There is no return on custom made or special order items. All sales are final.

Shipping, Delivery & Shipping Disclaimer

Due to the nature of handmade products delivery times are based on time to manufacture the product. If the product is a stocking item it will be shipped within a week of an order being processed. Generally all other items are usually shipped within three weeks (does not include time to process order or processing of personal checks).

U.S. delivery dates are our best estimates and are not guaranteed. Please allow additional time for delivery to Alaska, Hawaii, rural locations, and post office boxes.

For custom orders please allow four to five weeks delivery. Due to the custom nature of these products and order volume, delivery times could be extended. We will be glad to notify you of an approximate delivery date when the order is received.

• Cripple Creek Antler will determine the shipping carrier

Express or Overnight Shipping

For express or overnight shipping please call us at 1-715-356-4024 and we'll be glad to quote you a shipping amount based on your location and when you need the item. The additional amount is then added to the standard shipping charge.

Shipping Rates

Please note that shipping rates are subject to change. Large items such as chandeliers are shipped in custom containers.

Orders up to $20.00

$7.95

$20.01 - $50.00

$10.95

$50.01 - $100.00

$19.95

$100.01 - $200.00

$29.95

$200.01 - $400.00

$59.95

$400.01 - $500.00

$79.95

$500.01 - and UP*

Call for pricing.

* - Due to the custom nature of antler sizes and weights for orders over $500 please call for shipping price. We will contact you with further shipping information and additional shipping costs.

If you need further information on shipping or require special handling, please email us or call us at 1-715-356-4024.

Privacy Policy

We understand and share your concern about privacy. We want to assure you Cripple Creek Antler respects your privacy and treats your personal information with confidentiality and highest standards of security. Cripple Creek Antler does not sell, rent or loan your personally identifiable information. If you have questions regarding our Privacy Policy, please let us know by filling out our Contact Form.

What type of information does Cripple Creek Antler collect?
Our goal is to provide an enjoyable shopping experience. We collect information in an effort to make our products and services more efficient and customized to your shopping experience. You can browse the Cripple Creek Antler site without disclosing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us.

What about Cookies?
"Cookies" are small pieces of information a web site stores on your computer. Cripple Creek Antler reserves the right to use cookies to identify your shopping session, making our services easier to use. Cookies are never used to store sensitive customer information such as names, addresses, credit card numbers or passwords. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via our phone number: 1-715-356-4024.

Personally Identifiable Information
This is information that you provide to us that is specific to you. We collect information such as your name, phone number, billing information, shipping information and other personal information as indicated on the forms on our site. You provide such information when you make a purchase, enter a contest, fill out a form, etc. Where possible, we indicate which fields are required and which fields are optional.

Use of your information
We use the information we collect from you to improve our products and services and make your shopping experience more efficient. Cripple Creek Antler also conducts analysis and research on our visitors' demographics, and pages viewed based on the information provided to us during ordering, from our server log files, analytics programs, contests or surveys.

E-mails
If you make a purchase on our site we will send you an order and shipping confirmation emails. If you are a subscribed member, we will also send you emails to collect ratings and testimonials feedback related to your purchase. If you'd rather not receive emails, please reply to any emails with "Remove" in the subject line of your email and you will be removed from our mailing list.

Does Cripple Creek Antler share the information it receives?
Cripple Creek Antler does not sell or rent any personally identifiable information about you to any third party. The following describes some of the ways that your personally identifiable information may be disclosed:

Fulfillment
During the purchase process, we will share your information with certain intermediaries (e.g. UPS, FedEx) strictly to process and ship your order.

Legal Requests
Cripple Creek Antler will cooperate with law enforcement inquiries. Cripple Creek Antler reserves the right to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability. about you that we deem unlawful.

As a customer, subscriber, or contest entrant, you will occasionally receive e-mail communications about new Cripple Creek Antler products, special offers we think you'll like and requests for feedback. If you want to stop receiving our emails or to specify the communications you prefer to receive, you may unsubscribe by replying to the email with "Remove" in the subject field or by calling us at 1-715-356-4024 or by email.

You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

Security
Cripple Creek Antler currently processes on-line orders using a secure server.

A special note about children and children's privacy

You must be at least 18 years old to have our permission to use and order from this site. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this service only in conjunction with your parents or guardians.

Items on this site are not toys. Some items contain small parts not suitable for children.

Product Liability

PRODUCT LIABILITY STATEMENT
Beyond the replacement of defective parts, as outlined in the returns policy, Cripple Creek Antler makes no warranty of any kind, expressed or implied and any implied warranty of merchantability or fitness for a particular purpose is hereby disclaimed entirely by Cripple Creek Antler. Cripple Creek Antler shall not be liable for any consequential or incidental damages, injury, loss or expenses arising from the use or inability to use the products we sell for any purposes whatsoever, or for any willful or accidental misuse of the products. By purchasing these products, the consumer acknowledges that caution and reasonable care should be exercised in their use.

Unacceptable uses include but are not limited to, improper or unsafe use of a product in any way which may cause injury to self or others. The consumer agrees to release Cripple Creek Antler, it's owners, employees, heirs, assigns, officers, agents and associates from any and all liability, claims, demands or actions or causes of  actions arising from or blame whatever arising out of any damage, injury, loss or death resulting from any cause whatever, whether the result of misuse, the fault of the user, a defect in the product or from any other cause whatever, regardless of intention.

The consumer agrees to all of the terms of this limitation when purchasing or receiving goods from Cripple Creek Antler. If you do not agree to these terms, then do not buy or request or take receipt of products from Cripple Creek Antler.

DISCLAIMERS
Our receipt of your order does not constitute acceptance of your order or confirmation of an offer to sell. Cripple Creek Antler reserves the right to refuse services to any customer or limit quantity on any item. Verification of identity may be required before order acceptance. By ordering from us you warrant that you are at least 18 years of age and agree to be financially responsible for all orders you place from Cripple Creek Antler.

Those who access the Site do so at their own risk and are responsible for compliance with local law.

INDEMNIFICATION
You agree to indemnify, hold harmless and defend Cripple Creek Antler from any claims and expenses including attorney fees and Cripple Creek Antler damages, actions or negligence arising in connection with a violation of this agreement by you or through the use of this Site or products.

You agree to indemnify, defend and hold harmless Cripple Creek Antler, any and all entities and persons associated in any way with this Site from any injury or liability or damages whatever arising from proper or improper use of products or from any damages, injury or death resulting from use or misuse of the products in any way whatever. If you do not agree, do NOT purchase products from us.

SEVERABILTY
If any part of this agreement is deemed to be invalid or unenforceable for any reason, then such invalid or unenforceable provision shall be deemed superceded by a valid and enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall remain in effect.

Privacy Policy Changes

Cripple Creek Antler reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.

Contacting Cripple Creek Antler

If you have further questions about Cripple Creek Antler' Privacy Policy or comments on how we can improve the Cripple Creek Antler shopping experience, please do not hesitate to email us. We always enjoy hearing from you and appreciate your business.